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You’re just one easy step away from confirming your next holiday.  

To secure your stay with us, you will need to make a payment via your chosen payment method, BPAY. The payment will need to be made within 24 hours; please ensure you pay [total_amount] by [due_date]. We will email the BPAY details shortly.

Thanks for making your booking

Thanks [first_name], we can’t wait to have you stay at [property] [preposition] [days_from_now]. <br/>You’ll receive a booking confirmation shortly at [email].

FAQs

General

What is Turtle Sands?

Where is Turtle Sands located?

When can I book and stay at Turtle Sands?

Why is Mon Repos so special?

Where can I find the property map?

What time is check in and check out?

What are the reception hours?

Can I arrive after hours?

How long can I stay?

Will pets be allowed in the property?

What’s your assistance animal procedure?

What things are there to do in and around the property?

Can I book tours or buy tickets through reception?

Can I get a parcel delivered or some mail sent to the park for myself?

Can I buy a gift voucher from you?

Can I pay my holiday off?

Turtles

When and how do I see turtles?

Facilities

Is there free wifi?

Is the pool heated?

Do you have a kiosk/café on site?

Is there a visitors’ carpark my friends can park in or I can put our second car?

Can we bring our own firepit or BBQ?

Do you allow day visitors?

Are e-bikes and e-scooters allowed?

Do you have a child-minding service?

Can we request a cot/highchair?

How do I use the washing facilities?

Do you have any electric vehicle chargers?

How many vehicles can I bring?

Can I hire a surfboard, bike, or kayak from the property?

Will there be a food and beverage offering on-site or near Turtle Sands?

Location

How close is the property to the town centre?

Are there places to shop and eat close by?

How far is the property from the beach?

Accommodation

Is there room for me to park my boat, jet ski or trailer?

What amenities does the accommodation have?

Is linen supplied?

Does the accommodation have TVs?

Do rooms have a bath, is the shower over the bath or is there a step over lip for shower?

Is your air conditioning reverse cycled?

Can beds be split and in what accommodation?

How many cars can I bring?

How often will my room be serviced?

Can I do an early check in or late check out?

Can I pick my own room number?

If my baby sleeps with me or in a portacot, do I have to count them in people on my booking?

Sites

Are there trees on the property?

Is the property on a slope?

Is there room for me to park my boat, jet ski or trailer?

What is in the camp kitchen?

Is there a vehicle size limit on sites?

Can we put a tent on a caravan site?

Can we bring a generator?

Can I stay hooked up on my site or do you have drive through sites?

Can I pick my own sites?

Can my friends and I all be together in a group?

Can I do an early check in or late check out?

How many cars can I bring?

Can someone help me reverse on to my site?

Experiences

How will guests be able to participate in the turtle nesting tours?

When and how can I purchase tickets for the turtle tours?

I’ve got tickets for the turtle tour and have some questions. Where do I find more information?

Accessibility

Does the property have accessible accommodation?

Sustainability and environmental responsibility

How will NRMA protect the sensitive beach and nesting sites?

How will NRMA manage light at night?

How will NRMA ensure guests and staff do the right thing to protect the turtles?