Question 1

What is Turtle Sands?

Accepted Answer

Turtle Sands is a new nature resort, nestled behind the dunes of the globally significant Mon Repos turtle nesting beach near Bundaberg, Queensland. It’s the only place on Australia’s mainland where you can stay metres from one of nature's most incredible experiences. Turtle Sands offers a range of contemporary accommodation including spacious villas, glamping and caravan and campsites.

Question 2

Where is Turtle Sands located?

Accepted Answer

Turtle Sands is located at Mon Repos Beach, just 15 minutes from Bundaberg and 5 minutes from Bargara. From Brisbane, it’s an easy 5 hour drive. By air, there are connections from most capital cities and easy access to hire cars, transfers and more at Bundaberg Airport.

Question 3

Why is Mon Repos so special?

Accepted Answer

Mon Repos is home to the largest colony of nesting marine turtles on the eastern Australian mainland. It’s also home to the largest nesting population of the endangered loggerhead turtle in the South Pacific. You can learn more about Mon Reposhere.

Question 4

Where can I find the property map?

Accepted Answer

You can access our property maphere.

Question 5

What time is check in and check out?

Accepted Answer

Check in for accommodation is from 2pm.
Check in for sites is from 11am.
Check out for all accommodation options is 10am.

Question 6

What are the reception hours?

Accepted Answer

Reception hours are 8am – 6pm daily.
Public holidays 9am – 5pm.
Christmas day 9am – 11am.

Question 7

Can I arrive after hours?

Accepted Answer

Our reception closes at 6pm. We will have a night duty manager to assist with check ins until 7pm.

Due to the restrictions around turtle nesting, we are unable to allow check ins after 7pm from October to April.

Question 8

How long can I stay?

Accepted Answer

The maximum stay allowed at the property at one time is 42 nights.

Question 9

Will pets be allowed in the property?

Accepted Answer

No dogs or cats (excluding assistance animals) are permitted within the property due to permit requirements by Department of Climate Change, Energy, the Environment and Water.

Question 10

What’s your assistance animal procedure?

Accepted Answer

Assistance animals are welcome. If you intend to be accompanied by an assistance animal, please let us know at the time of booking or contact our team prior to your arrival. Upon arrival, you will be required to present a valid permit to our staff. View our assistance animal policy.

Question 11

What things are there to do in and around the property?

Accepted Answer

You can find information around experiences in the region and property facilities here:

Question 12

Can I book tours or buy tickets through reception?

Accepted Answer

Yes, our team are happy to assist with tour bookings around the local region.

Question 13

Can I get a parcel delivered or some mail sent to the park for myself?

Accepted Answer

Yes, please ensure it has the full booking name and date of arrival provided.

Question 14

Can I buy a gift voucher from you?

Accepted Answer

Yes. Gift vouchers are available for purchase. Please contact our team to arrange.

Question 15

Can I pay my holiday off?

Accepted Answer

Yes you can. To arrange a payment plan, please call our reservations team on (07) 4159 2340.

Turtle Sands FAQs

General

What is Turtle Sands?

Where is Turtle Sands located?

Why is Mon Repos so special?

Where can I find the property map?

What time is check in and check out?

What are the reception hours?

What are the kiosk hours?

Can I arrive after hours?

How long can I stay?

Will pets be allowed in the property?

What’s your assistance animal procedure?

What things are there to do in and around the property?

Can I book tours or buy tickets through reception?

Can I book turtle encounter tickets through Turtle Sands?

Can I get a parcel delivered or some mail sent to the park for myself?

Can I buy a gift voucher from you?

Can I pay my holiday off?

Turtles

When and how do I see turtles?

Can I buy Turtle Encounter tickets and not stay in the park?

Accessibility

Does the property have accessible accommodation?

Do you have beach wheelchairs I can use for the Turtle Tour?

Does the property have accessible facilities?

Facilities

Is there free wifi?

Is the pool heated?

Do you have a kiosk/café on site?

Is there a visitors’ carpark my friends can park in or I can put our second car?

Can we bring our own firepit or BBQ?

Do you allow day visitors?

Are e-bikes and e-scooters allowed?

Do you have a child-minding service?

Can we request a cot/highchair?

How do I use the washing facilities?

Do you have any electric vehicle chargers?

How many vehicles can I bring?

Can I hire a surfboard, bike, or kayak from the property?

Is there a food and beverage offering on-site or near Turtle Sands?

Do you have any food trucks that come into the property?

Do you have a recreation room or a TV in the camp kitchen?

Do you sell ice?

Do you have any conference facilities if I host my group there?

What are the hours for the pool?

Location

How close is the property to the town centre?

Are there places to shop and eat close by?

How far is the property from the beach?

How long is the drive from Bundaberg airport?

Is the beach at the park patrolled?

Accommodation

Is there room for me to park my boat, jet ski or trailer?

What amenities does the accommodation have?

Is linen supplied?

Does the accommodation have TVs?

Do rooms have a bath, is the shower over the bath or is there a step over lip for shower?

Is your air conditioning reverse cycled?

Can beds be split and in what accommodation?

How many cars can I bring?

How often will my room be serviced?

Can I do an early check in or late check out?

Can I pick my own room number?

If my baby sleeps with me or in a portacot, do I have to count them in people on my booking?

Sites

Are there trees on the property?

Is the property on a slope?

Is there room for me to park my boat, jet ski or trailer?

What is in the camp kitchen?

Is there a vehicle size limit on sites?

Can we put a tent on a caravan site?

Can we bring a generator?

Can I stay hooked up on my site or do you have drive through sites?

Can I pick my own sites?

Can my friends and I all be together in a group?

Can I do an early check in or late check out?

How many cars can I bring?

Can someone help me reverse on to my site?

What if I want to sit outside, at night, playing cards with my friends, watching TV or listening to music in Turtle Season, can I do this?